How do I cancel an order?
RenéSim grants a 30-day cancellation period for orders.
100% satisfaction guaranteed.
We offer a guarantee of full satisfaction, which also extends to jewellery fully customised to your personal taste.
During a 30-day period after delivery, we are happy to assist you in fulfilling any technically feasible requests to change the colour, material, model, size etc. of your order at no extra cost (with the exception of a surcharge if you select a more expensive material, such as platinum instead of gold). Alternatively, you can return the item for a full refund.
If you have any questions, please e-mail us at firstname.lastname@example.org or simply call our service number +44 20 351 466 05 (for callers in the UK) or +49-89-1222 893-0 (for international calls).
How do I return an order?
If you have any questions concerning return or exchange of an order, please e-mail us at email@example.com or call us at +44 20 351 466 05 (for callers in the UK) or +49-89-1222 893-0 (for international calls).
Please do not return the goods to us as freight collect (carriage not prepaid), but as an insured package. We will be happy to reimburse the shipping costs in advance.
Please avoid damaging or soiling the goods. Please endeavour where possible to return the goods to us in the original packaging with all accessories and with all packaging components. If you no longer have the original packaging, please ensure the goods are packed appropriately for shipping to avoid damage in transit.
You can find details of our cancellation and returns policy in our terms and conditions.
The above provisions are not a prerequisite for effective application of the right of cancellation.